FAQ

How Do I Set-up and Account?

Click “Sign In” at top of screen
Click “Create An Account”
Fill in all required information and click “Create Account” at Bottom of the screen.

Email should be your work email, not your personal email. Any order received using a personal email will not be processed until verified that you are employed at an Urban Air Park and that you are an Approved Manager.

How Do I Know If My Order Went Through?

You should receive an email confirmation immediately after placing your order. Please be sure to check your Spam/Junk Folder
Please be sure to review your order confirmation to ensure it is correct.
If you do not receive an email confirmation, this means your order did not go through for some reason.

When will my order ship?

Made to order Apparel and Promo items ship in 10-12 business days
Inventory items ship in 1-2 business days
When ordering inventory and made to order items together your order will ship in 10-12 business days
If you would like your inventory items to ship in the 1-2 business days please ensure you place those order separate from made to order items.

Am I Able To Return My Product?

No returns are accepted unless your product is defective or damaged during shipping.
We must be contacted within 10 business days after receiving product.

Am I able To Rush My Order?

If you have a firm in-hands date - please enter your in-hands date in the "in-hands date" field or please contact us as soon as possible at: melissa@onestopapparel.net

How Do I Change Or Cancel My Order?

You must contact us within 24 hours of placing your order.
If you need to change or cancel your order please contact us at: melissa@onestopapparel.net
When contacting us - please be sure to include your order number.

My Order Never Arrived.

An Item Is Missing From My Shipment?

Can I Add Multiple Shipping Addresses?

Yes, you may add multiple shipping addresses. If you have more than one shipping address, there will be a drop down arrow so you may choose which shipping address you need.

What If A Product Is On Backorder?

One of your Team Members will notify you of the backorder and an expected ETA from our supplier.

You will be given the option to change the color or to a similar style.
You will be given the option to wait for the back order or may choose to partially ship your order. PLEASE NOTE: If you choose to partially ship your order, you will incur two separate shipping charges.

How Is My Product Billed?

If you did not pay via credit card, your order will be billed to your Franchise store with a net30 term.